Terms of Service

Last updated 28 September 2026

The rules that apply when you buy from Sublime Plates. Plain wording, no traps.

Who you are buying from

Sublime Plates, trading from 843 Wakefield Rd, Turlock, CA 95380, United States. Placing an order means you accept these terms.

Orders

An order is an offer to buy. The contract starts when we send a shipping confirmation. Until then we can decline an order and refund you in full, which would only happen if an item has sold out, a price was wrong on the page, or we cannot verify the payment or address.

Prices

Prices are in United States dollars. Sales tax is added at checkout where we are required to collect it, and shipping is calculated at checkout and shown before you pay. We can change prices at any time but never after you have ordered. If a price is obviously wrong, such as a dinner set listed at three dollars, we can cancel and refund rather than honour it.

Stock

Stock figures are kept current, but two people can reach the last set at the same moment. If that happens we contact you within one working day and offer a wait, a different item or a full refund.

Descriptions and photographs

We describe every piece accurately, with its size and material. Glazes are partly applied by hand and vary slightly between pieces and from the photographs. Screens show colour differently too. Treat the photographs as a close guide rather than an exact match.

Care and safe use

Follow the care notes on each product page. Do not move ceramics straight from the freezer or fridge into a hot oven, and do not put bone china or painted pieces in the dishwasher where the page says hand wash. Do not use a cracked or chipped piece for hot food or drink. We are not liable for damage caused by use against these notes.

Breakages, returns and warranty

Covered on the shipping page and the refund and cancellation page, which form part of these terms.

Our liability

If we get something wrong we put it right by replacing or refunding the item. Beyond that our liability is limited to what you paid for the order, and we are not liable for indirect losses. Nothing here removes rights you have under United States or California consumer law that cannot be removed by agreement.

Using the site

The text, photographs, logo and layout belong to Sublime Plates or are used with permission. Do not copy them for another business, scrape the site in bulk or interfere with how it runs.

Accounts

Keep your password to yourself. You are responsible for what happens under your account. Tell us if you think someone else has got in and we will lock it.

Events outside our control

We are not responsible for delays caused by things we cannot control, including severe weather, wildfire road closures, carrier strikes and acts of government. If a delay runs past thirty days you can cancel the affected part of the order for a full refund.

Governing law

These terms are governed by the laws of the State of California. Any dispute that cannot be settled between us goes to the courts of Stanislaus County, California.

Changes

We may update these terms. The version that applies to your order is the one published on the day you placed it.