One phone number, one email address, one warehouse. Whatever the question is, it lands with the same small team.
What helps us answer quickly
- Your order number, if it is about an order already placed
- For a breakage, a photo of the broken piece and of the box it arrived in
- For a matching question, a photo of what you already have and its size
- For a cafe or restaurant order, how many place settings you need
How fast we answer
Email is usually answered within a few hours and always within one working day. The phone is answered at any hour, including weekends. If nobody picks up, leave a number and we call back the same day.
Breakages
You do not need to fill in a form. Email the photo and your order number and we post the replacement. You do not need to send the broken piece back.
Trade and gifts
For cafes, restaurants, holiday rentals and wedding lists, email us with the pieces and quantities. We can quote a trade price, hold stock for a wedding date, or ship a gift straight to the recipient without a price inside.
Visiting
The Turlock address is a warehouse rather than a shop, so there is no display to browse. If you want to see a set before ordering, call us and we will tell you honestly whether it is worth the trip.
Talk to Sublime Plates
Questions about an order, a breakage or a return all go to the same place, and somebody reads it at any hour.
- Phone
- +1 209-250-1718
- boblizzie2002@gmail.com
- Address
- 843 Wakefield Rd, Turlock, CA 95380, United States
- Hours
- Open 24 hours, every day
- Website
- sublimeplates.store